DIGITISING SERVICE MANAGEMENT

SERVICE MANAGEMENT SYSTEM

Inventify Service & Spare Parts Management System (SMS) is a cloud-based SaaS solution, uniquely tailored to complex MedTech OEM workflows. It helps solve the “service visibility” problem by digitizing end-to-end workflows — from raising a service request by end customers (hospitals, clinics, diagnostics centers, research centers, HCPs, etc.) to service closure by OEM teams, including equipment and spare parts movement across users.

CHALLENGES

MedTech Industry Challenges In Service Management

In healthcare industry equipment reliability and timely service are mission-critical – whether in a clinical setting or a lab/research setting. Traditionally, equipment servicing focused on large capital equipment at a fixed location in a healthcare center. However, this excluded digitalization of business operations involving Distributed Assets – assets that are digitally enabled, portable and mobile across locations, clients/user groups and clinical operations. These assets are an integral and often proprietary part of MedTech devices’ clinical operations, as well as current-day innovations addressing the challenge of expanded access to healthcare. So, an integrated IT solution has to be able to deliver end-to-end management of equipment service and equipment mobility. →

Seamless management of distributed asset mobility along with its maintenance
Streamline service request management
Minimize asset downtime
Leverage data for predictive maintenance
Empower field technicians
Maintain regulatory compliance

PRODUCT MODULES

Assets Master

Centralized repository for all installed equipment with serial numbers, configurations, warranty status, location mapping, and lifecycle history to ensure complete asset visibility.

Assets Operations

Manage installation, preventive maintenance, breakdown service, calibration, and lifecycle transitions with structured workflows and SLA tracking.

Spare Parts Master

Maintain serialized and batch-controlled spare parts data including pricing, compatibility mapping, warranty linkage, and stocking norms.

Spare Parts Requisition

Enable structured spare parts requests, approvals, and tracking across warehouses, depots, and field service teams to prevent shortages and delays.

IoT Platform

Monitor equipment health using IoT integrations to capture operational data, trigger alerts, and enable predictive maintenance strategies.

CMC & AMC

Manage Comprehensive Maintenance Contracts and Annual Maintenance Contracts including renewals, SLA tracking, invoicing, and compliance documentation.

Service Ticketing

Capture, prioritize, and assign service tickets with automated workflows, escalation rules, and complete service history tracking.

Field Services

Optimize technician scheduling and dispatch based on skill sets, location, and availability to maximize SLA adherence and productivity.

Installation Service

Plan and track equipment installations with site readiness validation, commissioning reports, compliance documentation, and customer sign-offs.

Service Quotation

Generate service and spare parts quotations with approval workflows, pricing controls, and margin visibility linked to asset and contract records.

Product Returns

Manage RMA processes including defective returns, replacement tracking, refurbishment workflows, and warranty validations with full traceability.

Dashboard & Analytics

Gain real-time insights into service performance, SLA adherence, contract profitability, technician productivity, and spare parts consumption trends.

WHO IS IT FOR?

Inventify Service & Spare Parts Management System (SMS) is designed for MedTech organizations that need complete visibility and control over equipment servicing, distributed assets, and spare parts operations.

MedTech OEM service teams managing complex medical devices and distributed assets can digitize the complete service lifecycle—from capturing service requests to closure. The platform provides centralized visibility into equipment installations, maintenance activities, warranties, and service performance across hospitals and regions.

Hospitals, clinics, diagnostic centers, and research institutions can easily raise service requests and track the status of equipment servicing. The system ensures faster response times, improved equipment uptime, and reliable support for mission-critical medical devices used in clinical and research environments.

Field service technicians gain mobile access to work orders, asset history, spare parts availability, and service documentation. This enables faster diagnostics, better coordination with service teams, and higher first-time fix rates while maintaining compliance with service standards.

Supply chain, operations, and compliance teams can manage spare parts inventory, track asset movement, and monitor service performance across locations. The system helps ensure regulatory compliance, optimize spare parts planning, and maintain complete traceability of service activities.

ACHIEVE END-TO-END SERVICE EXCELLENCE.
FOR YOUR MEDTECH ORGANIZATION

Inventify Service & Spare Parts Management System (SSPMS) is a cloud-native SaaS solution designed specifically for complex MedTech service workflows.

Streamline Service Request Capture and Resolution

Efficiently capture, prioritize, and assign service tickets across distributed teams. Automated workflows and escalation rules ensure faster response times and higher first-time fix rates.

Optimize Spare Parts Inventory and Dispatch

Gain real-time visibility of spare parts inventory across warehouses and field locations. Automate requisition and replenishment to reduce stock-outs and prevent costly delays in service.

Maximize Service Team Productivity and Compliance

Empower technicians with mobile access to work orders, asset history, and parts data. Track SLAs, warranty contracts, and regulatory compliance with robust audit trails and analytics.

BENEFITS

Business Outcomes

Improved Service Revenue Realization
Optimized Spare Parts Inventory Costs
Enhanced Asset Utilization & Uptime
Faster Service Turnaround Times

Operational Outcomes

90%

Reduction in Service Ticket Resolution Time

40%

Improvement in Spare Parts Dispatch Speed

60%

Reduction in SLA Non-Compliance Incidents

Customer Experience

Reduction in Repeat Service Calls

15%

Increase in Customer Satisfaction Scores

70%

Reduction in Warranty Claims Disputes

SERVICE & SPARE PARTS MANAGEMENT BENEFITS
DRIVING OPERATIONAL EXCELLENCE & PROFITABILITY

Improved Asset Life Cycle Management

Gain complete visibility into asset installation, maintenance, warranty, and end-of-life stages to extend equipment lifespan and maximize return on asset investments.

Optimized Inventory Levels

Maintain the right balance of spare parts inventory across warehouses and field locations, reducing stock-outs while minimizing excess and obsolescence.

Improved SLA & Regulatory Compliance

Ensure timely service delivery with automated SLA tracking, complete audit trails, calibration logs, and documentation required for regulated healthcare environments.

Improved Planning Reliability

Use real-time service and asset data to improve forecasting accuracy, technician scheduling, and spare parts planning across regions.

Reduced Service Revenue Leakage

Link service activities, spare parts usage, warranties, and AMC contracts to prevent unbilled services and protect recurring revenue streams.

Improved Service Team Productivity

Empower field technicians with mobile access to service history, parts availability, and work orders to accelerate diagnostics and increase first-time fix rates.

Cost Reduction

Minimize operational costs through efficient dispatching, predictive maintenance, optimized spare parts stocking, and streamlined workflows.

Predictive Maintenance

Leverage IoT-enabled monitoring and analytics to anticipate failures, schedule proactive interventions, and reduce unexpected equipment downtime.

Service Management Stystem

“Inventify Service & Spare Parts Management System (SMS) is a cloud-based SaaS solution, uniquely tailored to complex MedTech OEM workflows. It helps solve the “service visibility” problem by digitizing end-to-end workflows — from raising a service request by end customers (hospitals, clinics, diagnostics centers, research centers, HCPs, etc.) to service closure by OEM teams, including equipment and spare parts movement across users.”

Inventify Platform
Driving Intelligent Distribution for MedTech OEMs

Medtech & Life Sciences

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CRM Tool

Account Planning

Quotation Management

Instrument Management

Tender Management

Service Management

Revenue Assurance